Privacy policy

Welcome to SnacDogg. Your privacy is critically important to us. This Privacy Policy outlines how SnacDogg ("we," "our," or "us") collects, uses, protects, and discloses your Personal Information when you use our website and our services. By choosing to use our website, you agree to the collection and use of information in relation to this policy.

1. Information Shared in Public Forums

Any personal information you voluntarily disclose in unencrypted, open, or public environments—such as product reviews, blog comments, community forums, or our social media pages—is not confidential. Because these environments are accessible by third parties, SnacDogg cannot protect this information and is not liable for how third parties may collect or use it. Please exercise caution before sharing sensitive personal details publicly.

2. Information We Collect

We collect information to provide, improve, and secure our services.

  • Information You Provide Directly: When you register, place an order, or contact us, we collect "identity information" such as your name, billing/shipping address, email address, mobile number, and information about your pet (e.g., name, breed, dietary preferences) to tailor your experience.

  • Authentication Services: If you register or log in using a third-party service (like Google or Apple), we may collect the identity information you have permitted that service to share with us.

  • Automated Information (Cookies & IP Addresses): When you browse our site, we automatically collect statistical data about your device, including your IP address, browser type, operating system, and browsing patterns. This helps us optimize our website and is collected via Cookies and similar tracking technologies.

3. How We Use Your Information

We do not sell your personal data. We use the information we collect strictly to:

  • Process and fulfill your orders (including sending shipping updates).

  • Operate, maintain, and enhance the features of our website.

  • Communicate with you regarding customer support, account updates, or security alerts.

  • Send you marketing communications and offers regarding SnacDogg products, provided you have opted in to receive them (you can opt out at any time).

  • Screen orders for potential fraud or risk.

4. When We Disclose Information

We only share your information with third parties in the following strictly controlled circumstances:

  • Service Providers: We share necessary data with trusted third-party partners who help us run our business, such as payment gateways (e.g., Razorpay) to process transactions securely, and logistics partners (e.g., Shiprocket) to deliver your orders.

  • Legal Compliance: We will disclose your information if required to do so by law, court order, or government request, or when we believe in good faith that disclosure is necessary to comply with Indian or international laws.

  • Protection of Rights: We reserve the right to disclose information to investigate fraud, protect the security of our website, or defend the rights, property, and safety of SnacDogg, our users, or others.

  • Business Transfers: In the event that SnacDogg is acquired by, merges with, or sells assets to another entity, user information will likely be transferred as part of that transaction.

5. Data Security

We implement commercially acceptable security measures to protect your Personal Information from unauthorized access, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Rights

You have the right to access, correct, or request the deletion of the personal information we hold about you. If you wish to exercise these rights, or if you wish to withdraw consent for marketing communications, please contact us at the email address provided below. If you decline to submit necessary personal information, we may not be able to provide you with our products or services.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

SnacDogg

  • Address: Shree Ram Gopal Villa, Sec 4, Kharghar, Navi Mumbai 410210

  • Phone: +91 836 975 8837

  • Email: care@snacdogg.com


Here is the completely revised text for your Contact Us Page Structure, Refund & Return Policy, and Shipping & Delivery Policy.

All references have been updated from Tail Tales to SnacDogg, placeholders have been removed, correct addresses/contact info applied, and shipping fees have been assigned reasonable benchmark values for a premium D2C brand.