Refund policy

Our Commitment to Quality & Transparency

At SnacDogg, every treat is crafted with your pet’s health in mind. We hold ourselves to the highest standards of safety and quality. This policy is designed to ensure you get exactly what you paid for, while protecting our small business from fraudulent claims.

1. Return Eligibility

To maintain strict hygiene standards for all our furry customers, we only accept returns under specific circumstances. You are eligible to return a product if you experience:

  • Transit Damage: The external product pouch seal was torn, punctured, or broken before delivery.

  • Incorrect Order: You received a completely different product variant or bag size than what was purchased.

  • Defective Batch: The product inside an intact, sealed pouch shows visible quality compromises upon opening.

What is NOT eligible for a return:

  • Taste & Palatability Preferences: Every dog and cat has an entirely unique palate. We cannot offer returns, replacements, or refunds if your pet is a picky eater or simply does not prefer a specific flavor profile. We highly recommend trying our smallest single packs before ordering in bulk.
  • Opened/Consumed Items: Any product where contents have been partially used or fed to a pet outside of a visible batch defect.
  • Change of Mind: Orders cannot be canceled or returned due to a change of personal preference post-delivery.

2. The Verification & Inspection Rule

To process an approved replacement or refund, you must email our customer care team at care@snacdogg.com within 48 hours of delivery.

  • Required Proof: You must attach your order number and clear photos/videos of the damaged or incorrect item. Note: A continuous, unedited unboxing video is mandatory for processing transit damage claims.

  • Physical Inspection: If a reverse pickup is scheduled, a refund or replacement will only be issued after the item reaches our Navi Mumbai facility and passes a physical quality control audit.

3. How to Process a Return & Refund

If you receive a damaged or incorrect order, please follow these steps:

  1. The 48-Hour Window: Email our support team at care@snacdogg.com within 48 hours of receiving your delivery.

  2. Provide Proof: Include your Order Number and clear photos of the issue. (Pro-tip: An unboxing video is the fastest way for us to approve a return request!)

  3. Reverse Pickup: Once our team approves your return request (within 24–48 hours), we will arrange a reverse pickup from your address at no cost to you. Please keep the packet ready in its original shipping box.

  4. Inspection & Refund: Once the returned package reaches our facility, our team will inspect it. Upon successful verification, your full refund will be initiated immediately.

4. Refund Processing Times

Once the refund is initiated post-inspection, the amount will be credited back to your original payment method (via Razorpay/UPI/Bank Account). Please allow 5 to 7 business days for the funds to reflect in your account, depending on your bank's processing timelines.

5. We Are Here to Help

If you have any questions before placing an order to ensure you get the right product for your pet, please reach out!

  • Email: care@snacdogg.com

  • Phone: +91 836 975 8837

  • Operating Address: Shree Ram Gopal Villa, Sec 4, Kharghar, Navi Mumbai 410210