Shipping policy

Our Delivery Promise

At SnacDogg, we know your pet is eagerly waiting for their treats. We partner with India’s top logistics providers to ensure your functional nutrition arrives fresh, safe, and as quickly as possible from our Navi Mumbai facility to your doorstep. Below is exactly how our shipping process works.

1. Order Processing & Dispatch Timelines

  • Processing Time: All orders are packed and dispatched within 1 to 2 business days (excluding Sundays and National/Maharashtra State Holidays).

  • Cut-Off Time: Orders placed before 12:00 PM IST are typically processed the same day. Orders placed after 12:00 PM will be processed the following business day.

  • Sale/Launch Periods: During high-volume periods (like our launch week or holiday sales), processing may take an additional 24–48 hours. We appreciate your patience as we ensure every jar is perfectly sealed.

2. Estimated Transit Times (Post-Dispatch)

  • Tier 1 Cities (Metros): 2 to 4 business days.

  • Tier 2 & Tier 3 Cities: 4 to 6 business days.

  • North-East India & J&K: 6 to 9 business days.
    (Please note: These are estimates provided by our logistics partners. Actual delivery times may vary due to local weather, strikes, or regional courier delays.)

3. Critical Clauses

To protect our premium inventory and keep our operations smooth, we strictly enforce the following delivery rules:

  • Incorrect or Incomplete Addresses: You are entirely responsible for providing the correct shipping address, including the exact flat number, building name, and a valid pin code. If a package is returned to us (RTO) due to an incorrect or incomplete address, a flat re-shipping fee of ₹60 will be charged to dispatch it a second time.

  • Failed Delivery Attempts: Our courier partners will attempt delivery a maximum of 3 times. If you are unavailable, refuse the delivery, or do not answer the courier’s calls, the package will be returned to origin (RTO).

  • Prepaid RTOs: For prepaid orders returned to us due to customer unavailability or rejection, we will issue a refund to your original payment method, minus a flat ₹100 deduction to cover two-way logistics and handling costs.

  • Safe Place Delivery: We do not recommend instructing couriers to leave packages with security guards or neighbors unless necessary. SnacDogg is not responsible for lost, stolen, or misplaced packages once the courier marks them as "Delivered" to your designated premises.

4. Damages During Transit

We use premium protective shipping materials to ensure your treats survive the journey. However, if your package arrives physically crushed, torn, or tampered with, do not accept the delivery. If the package was dropped off and you discover transit damage:

  1. Take clear photos and an unboxing video.

  2. Email us at care@snacdogg.com within 48 hours of delivery. (Please refer to our Refund & Return Policy for complete details on how we resolve transit damages via replacements).

5. Contact Us

Got a question about your shipment? Track it first via the link sent to your email or mobile number. If it has been stuck at a hub for more than 48 hours, reach out to us and we will escalate it with the courier on your behalf.

  • Email: care@snacdogg.com

  • Phone: +91 836 975 8837

  • Operating Address: Shree Ram Gopal Villa, Sec 4, Kharghar, Navi Mumbai 410210